Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us.
All bookings are made with Do You Travel (ABN 28 564 274 760) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control (if any). This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. The services to be provided are those referred to in your booking confirmation invoice.
Passenger names must be provided exactly as per passport, including middle names, at the time of booking. A copy of your passport is required at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing. If you do not advise the correct information and we have to reissue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits. but you must meet any costs involved in doing so. If you wish to change or cancel any arrangements later, you may have to pay an amendment or cancellation charge.
Visa requirements vary depending on the country you are travelling to and your nationality. It’s your responsibility to check the visa and entry requirements for the Philippines from your country.
IMPORTANT: We cannot apply for your visa for you and strongly recommend that you check on the relevant embassy or consulate website for the Philippines well in advance of your departure, as requirements can change and some countries require you to apply for a visa before you travel.
You are required to pay a non-refundable deposit per person per trip for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.
If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 60 days of departure the contract will exist when we accept your payment. Payment of the balance of the trip price is due 60 days before the departure date. Your card will be charged the remaining amount on this day. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled and retain your deposit.
Should your travel plans change or be disrupted you can change your start date or tour for free up to 60 days before your start date, or simply transfer your booking to 100% travel credit that will never expire and can be used against any tour with us at any time in the future.
Cancellation by the traveller:
If you need to cancel your booking with Do You Travel you will need to notify us in writing (by e-mail).
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Cancellation by the operator:
Do You Travel may cancel a trip at any time prior to departure if, due to terrorism, natural, disasters, political instability or other external events which make it difficult or unsafe to run the tour. If we cancel your trip, you can transfer amounts paid to an alternative start date or in circumstances where cancellation is due to external events outside our reasonable control, refunds will be offered less any unrecoverable expenses such as domestic flights booked already by Do You Travel. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess or non-refundable flights.
You are required to pay a non-refundable deposit of 50% of the total cost of the booking in order for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.
If we accept your booking, a contract will exist between us from the date of deposit payment, or if you book within 60 days of departure the contract will exist when we accept your full payment. Payment of the balance of the trip price is due 60 days before the departure date. Your card will be charged the remaining amount on this day. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled and retain your deposit.
Cancellation by the traveller:
If you need to cancel your booking with Do You Travel you will need to notify us in writing (by email).
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Cancellation by the operator:
Do You Travel may cancel a trip at any time prior to departure if, due to terrorism, natural, disasters, political instability or other external events which make it difficult or unsafe to run the tour. If we cancel your trip, you can transfer amounts paid to an alternative start date or in circumstances where cancellation is due to external events outside our reasonable control, refunds will be offered less any unrecoverable expenses such as domestic flights booked already by Do You Travel. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess or non-refundable flights.
